DIGITAL DELIVERY POLICY
Travis And Benny Weddings Pty Ltd trading as Never Miss Moments
Last Updated: 4 March 2026
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1. INTRODUCTION
Never Miss Moments (Travis And Benny Weddings Pty Ltd, ABN 70 657 228 432) sells 100% digital products. We do not sell or ship physical goods. All products are delivered electronically — no shipping, no postage, no waiting at the letterbox.
This Digital Delivery Policy applies to our two products:
• Online Wedding Gallery (QR Code Gallery) — purchased via nevermissmoments.com or nmmportal.com
• NMM Wedding Hub — purchased via nmmweddinghub.com
This policy explains what you receive after purchase, when you'll receive it, and how to access your products.
1.1 Digital Product Acknowledgement
All Never Miss Moments products are delivered digitally and are accessible immediately upon successful payment.
By completing your purchase, you acknowledge that:
• the products you are purchasing are digital goods delivered electronically
• no physical product will be shipped
• delivery occurs via email and/or online platform access
• access may begin immediately after payment confirmation
This acknowledgement does not affect your rights under applicable consumer protection laws.
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2. ONLINE WEDDING GALLERY — DELIVERY DETAILS
2.1 What You Receive
Upon successful payment for the Online Wedding Gallery, you will receive an email to your registered email address containing:
• Order confirmation with your purchase details
• Your unique QR code (as an image file ready to print or share digitally)
• Your personalised gallery link (e.g., nmmportal.com/your-gallery-id)
• Setup and activation instructions
• Information on how to share the QR code with your guests
• Tips for getting the most from your gallery
2.2 Delivery Timing
All delivery is instant and automated. You should receive your email within minutes of payment being confirmed. In rare cases (e.g., high server load or payment processing delays), delivery may take up to 5 minutes. Delivery times are estimates only and may vary due to payment processing delays, email provider filtering, internet connectivity, or other technical factors beyond our control.
2.3 What's Included
• 6 months of cloud hosting, commencing from the date you activate your gallery (not from the date of purchase)
• Unlimited guest uploads — guests can upload photos, videos, and audio recordings by scanning your QR code, no app required
• Free guest downloads — guests can freely download their own uploads and any shared gallery content
• A private, shareable gallery link for you and your guests
2.4 Gallery Activation
Your gallery is not live until you activate it. The 6-month hosting period begins on the date you first activate your gallery, giving you flexibility to purchase in advance of your wedding date.
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3. NMM WEDDING HUB — DELIVERY DETAILS
3.1 What You Receive
Upon successful payment for the NMM Wedding Hub (a one-time purchase), you will receive an email to your registered email address containing:
• Purchase confirmation with your access details
• A link to access your Wedding Hub dashboard at nmmweddinghub.com
• Onboarding guide and getting-started instructions
• Links to support resources and tutorials
3.2 Delivery Timing
Access to the NMM Wedding Hub is granted instantly upon payment confirmation. You can log in to your dashboard immediately.
3.3 What's Included
Your NMM Wedding Hub purchase includes access to the full platform, including:
• Digital wedding website builder with customisable templates
• RSVP management (online RSVP, meal preferences, dietary tracking)
• Guest list management and communication tools
• Seating chart creation and management
• AI-powered photo features
• Any additional features available at your plan tier
Features may be updated or expanded from time to time.
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4. BUNDLE DELIVERY
If you purchase the Bundle (Online Wedding Gallery + NMM Wedding Hub, $99 USD), both products are delivered simultaneously in a single confirmation email. You will receive:
• Your unique QR code and gallery link (Gallery)
• Your Wedding Hub account access link and onboarding guide (Hub)
• Combined setup instructions for both products
Each product's individual delivery terms (timing, hosting period, access) apply as described in Sections 2 and 3 above.
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5. DIDN'T RECEIVE YOUR EMAIL?
If you do not receive your delivery email within 5 minutes of purchase:
1. Check your spam or junk folder — our emails can occasionally be filtered.
2. Check the email address you used at checkout — it may have been entered incorrectly.
3. Search your inbox for "Never Miss Moments" or "nmmportal.com" or "nmmweddinghub.com".
4. If you still can't find it, contact us immediately at contact@nevermissmoments.com and we will resend your delivery details.
Please do not make a duplicate purchase — contact us first.
It is your responsibility to ensure the email address provided at checkout is correct and capable of receiving emails from Never Miss Moments.
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6. NO SHIPPING FEES
As all our products are delivered digitally, there are no shipping fees, postage costs, or handling charges. The price you see at checkout is the price you pay (plus any applicable taxes, e.g., GST for Australian customers).
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7. ACCESS, STORAGE AND EXPIRY
7.1 Online Wedding Gallery
• Your gallery is active for 6 months from the date of activation.
• You may activate your gallery at any time after purchase.
• We will send reminder notifications before your gallery expires, but it is your responsibility to download all content before the expiry date.
• After expiry, all gallery content and data is permanently deleted and cannot be recovered by Never Miss Moments.
• Gallery extensions may be available for purchase — contact us at contact@nevermissmoments.com to enquire.
7.2 NMM Wedding Hub
• Your Wedding Hub is active from the date of purchase and expires 4 weeks after your nominated wedding date.
• After this 4 week period, all data is permanently deleted.
7.3 Platform Availability
While we strive to ensure continuous availability of our platforms, access may occasionally be interrupted due to maintenance, infrastructure updates, technical issues, or circumstances beyond our control.
Never Miss Moments does not guarantee uninterrupted or error-free access to its platforms.
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8. USER CONTENT AND MODERATION
The Online Wedding Gallery and NMM Wedding Hub allow users and guests to upload photos, videos, audio recordings, messages, and other content.
Never Miss Moments does not pre-screen or actively monitor all content uploaded by users or guests.
By using our services, you acknowledge and agree that:
• Users and guests are solely responsible for the content they upload.
• You must ensure that any content uploaded does not infringe intellectual property rights, privacy rights, or applicable laws.
• Never Miss Moments is not responsible for content uploaded by users or guests, including any content that may be offensive, inappropriate, or unlawful.
We reserve the right (but not the obligation) to remove or restrict access to any content that we reasonably believe:
• violates applicable law
• infringes the rights of another person
• breaches our Terms of Service
• may expose Never Miss Moments to legal liability.
If you believe content uploaded to a gallery or platform infringes your rights, please contact us at contact@nevermissmoments.com and we will investigate the matter.
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9. REFUND POLICY
We want you to be happy with your purchase. Our refund terms are as follows:
• Because our products are delivered instantly and digitally, purchases are generally considered fulfilled immediately upon delivery.
• Online Wedding Gallery: As the QR code and gallery access are delivered immediately and digitally upon activation, we generally do not offer refunds once the gallery has been activated. If you have purchased but not yet activated, please contact us and we will consider your circumstances on a case-by-case basis.
• NMM Wedding Hub: As a one-time purchase product, the Wedding Hub is generally non-refundable once access has been provided. Refund requests should be submitted to contact@nevermissmoments.com within 14 days of purchase if access has not yet been used. We will assess requests fairly and in line with our obligations under the Australian Consumer Law.
Nothing in this Refund Policy limits your rights under the Australian Consumer Law or other applicable consumer protection legislation.
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10. GLOBAL DELIVERY
We deliver our products to customers worldwide. Digital delivery is not limited by geography — wherever you are in the world, you can receive your QR code and platform access via email.
Please note:
• Prices are displayed in USD unless otherwise stated.
• Applicable taxes (e.g., GST, VAT) may be added at checkout depending on your location.
• Our services are designed to comply with applicable data protection and consumer laws in Australia and other jurisdictions where we operate, including the European Union, United Kingdom, United States, and Canada.
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11. CONTACT US
If you have any questions about delivery of your product, or if you are experiencing any issues accessing your purchase, please contact us:
Never Miss Moments (Travis And Benny Weddings Pty Ltd)
ABN: 70 657 228 432
Email: contact@nevermissmoments.com
Website: https://www.nevermissmoments.com
Location: South Australia, Australia
We aim to respond to all enquiries within 1 business day (Australian Eastern/Central time).