Privacy policy

 

Privacy Policy

 


 

1. INTRODUCTION

 


This document sets out the privacy policy of Travis And Benny Weddings Pty Ltd trading as Never Miss Moments, an Australian business with ABN 70 657 228 432 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).


For the purposes of applicable data protection law (in particular, the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK Data Protection Act 2018), we are the data controller of your personal data.


This privacy policy applies whenever we collect your personal information and/or personal data (personal data). This includes:

 

  • when you visit or use our website at https://www.nevermissmoments.com/ (whether directly as our customer or as personnel of our customer); and

  • where we are directed by a third party (for example, a business customer) to process your personal data.

 


This privacy policy applies to our use of any and all personal data collected by us or provided by you in relation to your use of the website and our provision of services to you.


We take our privacy obligations seriously. Please read this privacy policy carefully as it contains important information about:

 

  • who we are;

  • how and why we collect, store, use and share your personal data; and

  • your rights in relation to your personal data and how to contact us or a relevant regulator if you have a complaint.

 

 

 

 

2. TYPES OF PERSONAL INFORMATION WE COLLECT

 


The personal data we collect may include:


(a) your name;

(b) mailing or street address;

(c) email address;

(d) social media information and handles;

(e) telephone number and other contact details;

(f) age;

(g) date of birth;

(h) credit card or other payment information;

(i) information about your business or personal circumstances;

(j) sensitive information, as set out in section 5 below;

(k) information provided in connection with any client surveys, questionnaires and promotions you participate in;

(l) when we use analytical cookies, your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information;

(m) information about third parties that you provide to us (for example, your partner’s or guests’ details); and

(n) any other information provided by you to us via the website, in the course of us providing services to you, or otherwise required by us or provided by you.

 

 

 

3. HOW WE COLLECT PERSONAL INFORMATION

 


We endeavour to ensure that the personal data we collect is complete, accurate, accessible and protected from unauthorised access.


We may collect personal data either directly from you or from third parties. This includes where you:


(a) contact us through our website (for example, using a contact form or chat);

(b) communicate with us via email, telephone, SMS, social applications (such as Instagram, Facebook or TikTok) or other channels;

(c) engage us to provide services to you;

(d) when you or your organisation offers to provide, or provides, services to us;

(e) interact with our website, social media pages, services, content or advertising; and

(f) invest in our business or enquire about doing so.


We may also collect personal data when you use or access our website or our social media pages through the use of web analytics tools, “cookies” or similar tracking technologies that allow us to track and analyse your website usage. For more information, please see our Cookie Policy.

 

 

 

4. USE OF YOUR PERSONAL INFORMATION

 


We collect and use personal data for the following purposes:


(a) to provide our services or information to you;

(b) for record-keeping, internal reporting and administrative purposes;

(c) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

(d) where we have your consent, including to send you marketing and promotional messages and other information that may be of interest to you. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us at any time by using the opt-out facility provided (e.g. an unsubscribe link); and

(e) for our legitimate interests, including:


(i) to develop and carry out marketing activities, conduct market research and analysis and develop statistics;

(ii) to improve and optimise our service offering, website and customer experience;

(iii) to send you administrative messages, reminders, notices, updates and other information you request;

(iv) to consider and process an employment application from you; and

(v) to deliver and support our services (including our online galleries and QR code functionality).

 

 

 

5. SENSITIVE INFORMATION

 


 

Collection of sensitive information

 


We may collect sensitive information about you in the course of providing our goods and services. This may include information such as health-related data, racial or ethnic origin or other sensitive categories of data under applicable privacy laws.


We will only collect sensitive information where:

 

  • you have given your explicit consent; or

  • we are otherwise permitted or required to do so under applicable privacy laws.

 


You may provide this sensitive information to us directly (for example, in a form or message) or indirectly via a third party acting on your behalf.


 

Types of sensitive information we collect

 


We will only collect sensitive information that:

 

  • you or a third party provide to us through our website, platforms or communications; or

  • is otherwise reasonably necessary for us to provide our services and comply with our legal obligations.

 


 

How we use your sensitive information

 


Your sensitive information will only be used for the purposes of:


(a) providing our goods and services to you;

(b) complying with our legal obligations, resolving disputes or enforcing our agreements with you;

(c) sending you messages, reminders, notices, updates, security alerts and other information you request; or

(d) any other purpose permitted or required under applicable privacy laws.


 

How we disclose your sensitive information

 


We will only disclose your sensitive information to third parties where:

 

  • you have given your explicit consent; or

  • disclosure is otherwise permitted or required under applicable privacy laws (for example, to legal or regulatory authorities).

 


 

How you can withdraw consent

 


If you wish to withdraw your consent to our collection, use or disclosure of your sensitive information, please contact us using the contact details set out below. We will deal with all such requests within a reasonable timeframe, subject to any legal requirements.

 

 

 

6. SHARING YOUR DATA

 


We may share your personal data in certain circumstances, including:


(a) Change of control or sale of business:

Where there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases together with any personal data and non-personal data contained in those databases. This information may be disclosed to a potential purchaser under an obligation to maintain confidentiality. We will only disclose information in good faith and where required by any of the above circumstances.


(b) Credit-checking agencies:

To verify your identity and for credit control and fraud prevention purposes.


(c) Disclosures required by law:

Where we are required or authorised to do so by law, regulation, court order or regulatory authority.


(d) Service providers and professional advisors:

To our third party service providers and other affiliated third parties to enable us to provide our services to you. This may include payment processors, IT and hosting providers, email and SMS providers, marketing and analytics providers, professional advisers such as accountants, lawyers, disaster recovery service providers, auditors and/or overseas counsel.


We require our service providers and professional advisers who receive personal data from us to handle it in a manner consistent with this privacy policy and applicable privacy laws.

 

 

 

7. SECURITY

 


We take reasonable steps to ensure your personal data is secure and protected from misuse, interference, loss, and unauthorised access, modification or disclosure.


Our information technology systems are password protected and we use a range of administrative, technical and physical safeguards to protect these systems.


However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

 

 

 

8. LINKS

 


Our website may contain links to other websites that are not operated or controlled by us. These links are provided for your convenience and may not remain current or be maintained.


We are not responsible for the privacy practices of those linked websites and we recommend you review the privacy policies of any third party websites you visit before using them or providing your personal data.

 

 

 

9. YOUR RIGHTS

 


Depending on where you are located and which laws apply, you may have some or all of the following rights in relation to your personal data:


(a) Access:

The right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this privacy policy), so you can check that we are using your information in accordance with data protection law.


(b) Be informed:

The right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we provide you with this privacy policy.


(c) Rectification:

We aim to keep your personal data accurate, current and complete. You have the right to request correction of any personal data that is inaccurate or incomplete. We encourage you to contact us if your personal data changes.


(d) Objecting:

You may have the right to object to certain types of processing, including processing for direct marketing.


(e) Restriction:

You may have the right to “block” or suppress further use of your personal data in certain circumstances. When processing is restricted, we may still store your information, but will not use it further other than as permitted by law.


(f) Erasure (“right to be forgotten”):

You may have the right to request that we erase your personal data in certain circumstances, for example, where the personal data is no longer necessary for the purposes for which it was collected, or has been unlawfully processed.


(g) Portability:

You may have the right to request that some of your personal data is provided to you or to another data controller in a structured, commonly used and machine-readable format.


(h) Complaints:

If you believe your data protection rights have been breached, you may have the right to lodge a complaint with the applicable supervisory authority.

 

  • In the UK, this is the Information Commissioner’s Office (ICO).

  • In the EU, this is generally your local data protection authority.

  • In Australia, this is the Office of the Australian Information Commissioner (OAIC).

 


(i) Withdraw consent:

If you have given your consent to us processing your personal data for any purpose, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.


You can exercise any of the above rights (to the extent they apply to you) by contacting us using the email address provided below. We may need to verify your identity before responding to your request.

 

 

 

10. HOW LONG WE KEEP DATA

 


We will only retain your personal data for as long as reasonably necessary to:

 

  • fulfil the purposes we collected it for; and

  • satisfy any legal, accounting or reporting requirements.

 


We will securely destroy or de-identify your personal data when it is no longer needed, in accordance with applicable laws and regulations.


If you would like further information about our specific retention periods for different types of personal data, please contact us using the email address provided below.

 

 

 

11. TRANSFERS OUTSIDE THE UK / EEA

 


To provide our services (including hosting our website and online galleries), we may transfer the personal data we collect to countries outside of the UK or European Economic Area (EEA) that may not provide the same level of data protection as the country in which you reside and may not be recognised by the European Commission as providing an adequate level of data protection.


Where we transfer personal data outside the UK or EEA, we will ensure that it is protected to a similar level as required under UK and EU data protection laws, by putting in place appropriate safeguards. These may include:

 

  • standard contractual clauses approved by the European Commission and/or UK authorities; or

  • other appropriate safeguards permitted by applicable data protection law.

 


For more information about these safeguards, please contact us using the email address provided below.

 

 

 

12. CONTACT US

 


If you have any questions about this privacy policy or our privacy practices, or if you would like to exercise your rights, access or correct your personal data, or make a complaint, please contact us at:


Email: contact@nevermissmoments.com


We may update this privacy policy from time to time by posting an updated copy on our website. We encourage you to check our website regularly to ensure you are aware of our most current privacy policy. Where we make any significant changes, we will endeavour to notify you (for example, by email or a notice on our website).