Privacy policy
PRIVACY POLICY
Travis And Benny Weddings Pty Ltd trading as Never Miss Moments
Last Updated: 4 March 2026
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1. INTRODUCTION
Travis And Benny Weddings Pty Ltd (ABN 70 657 228 432), trading as Never Miss Moments ("we", "us", "our"), is committed to protecting your privacy and handling your personal information with transparency, care, and respect. Travis And Benny Weddings Pty Ltd acts as the data controller for personal data collected through Never Miss Moments.
We operate two products:
• Online Wedding Gallery (QR Code Gallery) — a platform hosted at nmmportal.com that allows wedding guests to scan a QR code and upload photos, videos, and audio to a hosted gallery. This is a one-time purchase product with 6 months of hosting from the date of activation.
• NMM Wedding Hub — a wedding planning and guest experience platform hosted at nmmweddinghub.com, offering features including RSVP management, digital wedding websites, seating charts, guest management, and AI-powered photo features. This is a one-time purchase product. Access is active from the date of purchase and expires 8 weeks after the customer's nominated wedding date.
We are headquartered in South Australia, Australia, and serve customers globally.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to it. It applies to:
• Our main website: https://www.nevermissmoments.com
• Our QR Gallery platform: https://www.nmmportal.com
• Our Wedding Hub platform: https://www.nmmweddinghub.com
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the EU General Data Protection Regulation (GDPR) for users in the European Union and United Kingdom, the California Consumer Privacy Act (CCPA) for California residents, and the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users.
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2. TYPES OF PERSONAL DATA WE COLLECT
We collect the following categories of personal information:
2.1 Account and Identity Information
• Full name, email address, phone number
• Username and password (hashed)
• Billing name and address
• Business name (where applicable)
2.2 Wedding-Specific Information
• Partner names and relationship details
• Wedding date, time, and venue details
• Guest lists (names, email addresses, phone numbers)
• RSVP responses and attendance status
• Meal preferences and dietary requirements
• Seating preferences and table assignments
• Wedding website content (custom text, images, announcements)
• Budget and planning notes
2.3 Guest-Uploaded Content
• Photos uploaded via the QR Gallery or Wedding Hub
• Videos uploaded via the QR Gallery or Wedding Hub
• Audio recordings uploaded via the QR Gallery
• Messages, captions, or notes attached to uploads
2.4 Payment Information
• Payment card details (processed by Stripe or Shopify Payments — we do not store raw card numbers)
• Billing address and transaction history
• Purchase records (plan type, purchase history and any access extensions)
2.5 Device and Technical Information
• IP address, browser type, operating system
• Device identifiers
• Pages visited, time on site, referral source
• Cookie data (see our Cookie Policy)
2.6 Communications
• Emails, chat messages, or support enquiries sent to us
• Responses to surveys or feedback forms
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3. HOW WE COLLECT PERSONAL DATA
We collect personal data in the following ways:
• Directly from you: When you purchase, register, or interact with either product, create a wedding website, enter RSVP data, set up seating charts, or contact us.
• From your guests: When guests respond to RSVPs or interact with your Wedding Hub wedding website. Note: Guests who upload content via the QR Gallery are not required to create an account or provide identifying information. However, limited technical information (such as IP address and device data) may be collected automatically for security, analytics, and service functionality.
• Automatically: Via cookies, analytics tools, and usage tracking on our websites and platforms (see our Cookie Policy).
• From third parties: Including payment processors (Stripe, Shopify), authentication providers, and social media platforms where you interact with our content.
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4. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
• To provide and manage our services (QR Gallery and Wedding Hub)
• To process payments and manage purchases
• To send transactional communications (purchase confirmations, QR codes, onboarding guides, expiry reminders)
• To allow couples to manage their guest lists, RSVPs, seating, and wedding website
• To allow guests to upload and access photos, videos, and audio
• To improve our products and services
• To respond to your enquiries and provide customer support
• To send marketing communications (with your consent, or where permitted by law)
• To comply with legal obligations
• To detect and prevent fraud or abuse
Legal bases for processing (GDPR users): Contract performance, legitimate interests, legal obligation, and consent (where applicable).
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5. SENSITIVE INFORMATION
We do not intentionally collect sensitive information (such as health, political, or racial data) unless you voluntarily provide it (e.g., a dietary requirement indicating a medical condition). Where sensitive information is provided, we handle it with additional care and only use it for the purpose it was provided (e.g., catering coordination).
While uploaded images may contain identifiable individuals, Never Miss Moments does not perform facial recognition, biometric identification, or automated identity analysis on uploaded media.
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6. DATA SHARING
We do not sell personal information for monetary compensation. Some analytics and advertising tools may involve sharing limited technical information with third-party platforms.
We share data only in the following circumstances:
6.1 Service Providers (Data Processors)
• Hosting and Infrastructure: Amazon Web Services (AWS), Cloudflare (including Cloudflare R2 for media storage)
• Payment Processors: Stripe, Shopify Payments
• Email Delivery: Postmark, SendGrid, or similar transactional email providers
• Analytics: Google Analytics, Meta Pixel (see Cookie Policy)
• Authentication: Supabase (used for platform login and database services)
6.2 Legal Requirements
We may disclose personal information where required by law, court order, or regulatory authority.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of our business, personal data may be transferred to the new entity, subject to equivalent privacy protections.
6.4 With Your Consent
We may share information in other circumstances with your explicit consent.
6.5 Ai-Powered Features
Certain features of the Wedding Hub may use artificial intelligence technologies to assist with speeches, vows, media organisation, enhancement, or suggestions. These features operate automatically and do not make legally significant decisions about individuals.
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7. DATA SECURITY
We implement industry-standard technical and organisational security measures to protect your personal data, including:
• TLS/HTTPS encryption for all data in transit
• Encrypted storage of sensitive data at rest
• Hashed password storage (bcrypt or equivalent)
• Access controls and role-based permissions
• Regular security reviews and infrastructure monitoring
While we take reasonable steps to protect your data, no system is 100% secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant authorities as required by law (including the Australian Notifiable Data Breaches scheme and GDPR breach notification obligations).
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8. INTERNATIONAL DATA TRANSFERS
Never Miss Moments is headquartered in South Australia, Australia. Your data may be processed in or transferred to the following countries where our service providers are based:
• United States (AWS, Stripe, Google, Meta)
• Ireland / European Union (Cloudflare, Google)
• United Kingdom
Where we transfer data outside Australia to countries that do not have equivalent privacy protections, we ensure appropriate safeguards are in place, including standard contractual clauses (for GDPR purposes) and contractual protections consistent with the Australian Privacy Principles.
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9. DATA RETENTION
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law.
• Online Wedding Gallery: Gallery content and associated personal data (including guest uploads) is retained for 6 months from the date of gallery activation. After your access period expires, we retain account data for up to 14 days, after this period, data is permanently deleted unless an extension has been purchased.
• NMM Wedding Hub: Access begins on the date of purchase and remains active until 4 weeks after your nominated wedding date. After your access period expires, we retain account data for up to 30 days more to allow users to export or recover their data. Media files and gallery content may be deleted earlier as part of automated storage lifecycle processes.
• Communications and records: Customer support records and transaction records are retained for up to 7 years for legal and accounting compliance.
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10. YOUR RIGHTS
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
10.1 Australian Users (Privacy Act 1988)
• Access your personal information
• Correct inaccurate or outdated personal information
• Complain to us about how we handle your data
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
10.2 EU / UK Users (GDPR / UK GDPR)
• Right of access (Article 15)
• Right to rectification (Article 16)
• Right to erasure / "right to be forgotten" (Article 17)
• Right to restriction of processing (Article 18)
• Right to data portability (Article 20)
• Right to object to processing (Article 21)
• Rights in relation to automated decision-making (Article 22)
• Right to lodge a complaint with your local supervisory authority
10.3 California Residents (CCPA)
• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising these rights
10.4 Canadian Users (PIPEDA)
• Right to access personal information held about you
• Right to correct inaccurate personal information
• Right to withdraw consent (subject to legal or contractual restrictions)
• Right to complain to the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at contact@nevermissmoments.com.
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11. COOKIES
We use cookies and similar tracking technologies on our websites and platforms. For full details of the cookies we use, how to manage them, and your choices, please see our Cookie Policy at https://www.nevermissmoments.com/cookie-policy.
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12. LINKS TO THIRD-PARTY SITES
Our websites and platforms may contain links to third-party websites (e.g., social media, vendor websites). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.
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13. CHILDREN'S PRIVACY
Our services are intended for use by adults planning weddings. Guests under the age of 18 may appear in uploaded content or interact with wedding websites, but we do not knowingly collect personal information directly from children under 13.
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14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. For significant changes, we may also notify registered users by email.
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15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Never Miss Moments (Travis And Benny Weddings Pty Ltd)
ABN: 70 657 228 432
Email: contact@nevermissmoments.com
Website: https://www.nevermissmoments.com
Location: South Australia, Australia
We will respond to your enquiry within a reasonable timeframe, and in any event within the timeframes required by applicable law (e.g., within 30 days under GDPR).