Terms of service
TERMS OF SERVICE
Travis And Benny Weddings Pty Ltd trading as Never Miss Moments
Last Updated: 4 March 2026
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1. INTRODUCTION
These Terms of Service ("Terms") govern your access to and use of the products and services provided by Travis And Benny Weddings Pty Ltd (ABN 70 657 228 432), trading as Never Miss Moments ("Never Miss Moments", "we", "us", "our").
By accessing or using any of our products or services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
Our two primary products are:
• Online Wedding Gallery (QR Code Gallery) — a digital product allowing couples to share a unique QR code with their wedding guests, enabling guests to upload photos, videos, and audio to a hosted online gallery. Hosted at nmmportal.com. Available as a one-time purchase.
• NMM Wedding Hub — a one-time purchase platform hosted at nmmweddinghub.com, offering comprehensive wedding planning and guest experience tools including RSVP management, a digital wedding website builder, guest management, seating chart creation, and AI-powered photo features. Access is active from the date of purchase and expires 8 weeks after your nominated wedding date.
Both products are operated by Never Miss Moments.
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2. ACCEPTANCE OF TERMS
By purchasing, registering for, or using any Never Miss Moments product or service, you confirm that:
(a) You have read and understood these Terms;
(b) You agree to be legally bound by these Terms;
(c) You have the legal capacity and authority to enter into these Terms.
These Terms constitute a legally binding agreement between you and Never Miss Moments. We may update these Terms from time to time. Continued use of our services following notification of changes constitutes acceptance of the updated Terms.
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3. ELIGIBILITY
You must be at least 18 years of age to use our services. By using our services, you represent that you are 18 or older and have full legal capacity to enter into a binding agreement. If you are entering into these Terms on behalf of a business or organisation, you represent that you have authority to bind that entity.
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4. DESCRIPTION OF SERVICES
4.1 Online Wedding Gallery (QR Code Gallery)
The Online Wedding Gallery is a one-time purchase product that provides:
• A unique QR code that wedding guests can scan to access a personalised online gallery
• The ability for guests to upload photos, videos, and audio recordings directly to the gallery
• Secure cloud hosting of all uploaded media on nmmportal.com
• Guest download functionality allowing free access to all uploaded content
• Six (6) months of hosting commencing from the date the gallery is activated
Upon the expiry of the 6-month hosting period, gallery content will be permanently deleted unless an extension is purchased. Never Miss Moments is not responsible for loss of gallery content where the customer does not download or export content before the hosting period expires.
4.2 NMM Wedding Hub
The NMM Wedding Hub is a one-time purchase product hosted at nmmweddinghub.com that includes:
• A digital wedding website builder with customisable templates
• RSVP management tools (online RSVP, meal preferences, attendance tracking)
• Guest list management and communication tools
• Seating chart creation and management
• Any additional features included in your selected plan
Access to the Wedding Hub is active from the date of purchase and expires 4 weeks after your nominated wedding date. We may modify, replace, or discontinue features of the Services from time to time, provided the core functionality of purchased products remains available during the applicable access period.
4.3 Bundle Offering
We offer a Bundle combining both the Online Wedding Gallery and the NMM Wedding Hub at a discounted price of $99 USD. When purchasing the Bundle, both products are delivered simultaneously and governed by these Terms. Each product within the Bundle retains its individual access terms (one-time purchase for the Gallery (6-month hosting); one-time purchase for the Hub (access expires 4 weeks after your wedding date)).
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5. ACCOUNT REGISTRATION AND SECURITY
To use our products, you may be required to create an account. You agree to:
• Provide accurate and complete registration information
• Keep your login credentials confidential
• Notify us immediately of any unauthorised access to your account
• Be responsible for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that we reasonably believe are compromised or used fraudulently.
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6. FREE TRIAL
We may offer free trials for one or both products. Free trial terms will be communicated at the time of offer. Unless you cancel before the trial period ends, your account may automatically convert to a paid purchase. We reserve the right to modify or discontinue free trials at any time.
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7. FEES AND PAYMENT
7.1 Online Wedding Gallery
The QR Gallery is sold as a one-time purchase. Pricing is displayed at the time of purchase. Payment is processed via Shopify Payments or Stripe. Your gallery will be activated upon successful payment.
7.2 NMM Wedding Hub
The NMM Wedding Hub is a one-time purchase product. The price is payable in full at the time of purchase. There are no recurring charges, billing cycles, or automatic renewals. Your access is active from the date of purchase and expires 4 weeks after your nominated wedding date.
7.3 Bundle
The Bundle ($99 USD) is a one-time purchase combining both products. Access terms for each product apply independently: the Gallery provides 6 months of hosting from activation; the Wedding Hub is active from purchase and expires 4 weeks after your nominated wedding date.
7.4 Taxes
Prices may be exclusive of applicable taxes (including GST where applicable in Australia). You are responsible for any taxes applicable to your purchase.
7.5 Failed Payments
If a payment fails, we may suspend your access to the relevant product until payment is successfully processed.
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8. DATA HOSTING AND STORAGE
We store your data and guest-uploaded content on secure cloud infrastructure including Supabase, Amazon Web Services (AWS) and Cloudflare R2. We implement industry-standard security measures to protect your data. See our Privacy Policy for full details of how data is handled and retained.
• QR Gallery: Data is hosted for 6 months from activation. We will endeavour to notify you before expiry, but it is your responsibility to download content before that date.
• Wedding Hub: Data is hosted from the date of purchase and for up to 30 days after your access period expires (i.e., 4 weeks after your nominated wedding date), after which all data is permanently deleted unless you request an export.
We aim to maintain high availability of our services but do not guarantee uninterrupted access. Maintenance, updates, or unforeseen technical issues may result in temporary interruptions.
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9. CLIENT OBLIGATIONS AND ACCEPTABLE USE
We may remove, disable access to, or investigate any content that we reasonably believe violates these Terms, infringes intellectual property rights, or may expose Never Miss Moments to legal liability.
You agree not to use our services to:
• Violate any applicable law or regulation
• Upload, share, or distribute content that is unlawful, harmful, defamatory, obscene, or infringes third-party rights
• Impersonate any person or entity
• Attempt to gain unauthorised access to our systems or another user's account
• Use our platforms to send spam or unsolicited communications
• Interfere with or disrupt our infrastructure, servers, or networks
• Reverse-engineer, decompile, or copy any part of our platform
We reserve the right to remove any content or suspend any account that violates these obligations.
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10. USER-GENERATED CONTENT
Our platforms allow users and guests to upload and contribute content including photos, videos, audio recordings, RSVP responses, messages, and captions ("User Content").
You retain ownership of User Content you upload. By uploading User Content, you grant Never Miss Moments a limited, non-exclusive, royalty-free licence to host, store, display, reproduce, and deliver that content solely for the purpose of providing our services.
You represent and warrant that:
• You own or have the necessary rights to upload the User Content
• The User Content does not infringe any third-party intellectual property rights
• The User Content complies with these Terms and applicable law
We reserve the right (but not the obligation) to remove User Content that violates these Terms.
10.1 Copyright and Intellectual Property Responsibility
Users and guests are solely responsible for ensuring that any content they upload to the Services does not infringe the intellectual property rights of any third party.
By uploading User Content, you represent and warrant that:
• you own the content or have obtained all necessary rights, licences, and permissions to upload and share it;
• the content does not infringe any copyright, trademark, privacy, publicity, or other legal rights of any third party;
• the content may be displayed and shared with invited guests through the Services.
Never Miss Moments does not review all User Content and does not verify ownership or licensing of uploaded material.
If we receive a complaint or reasonably believe that uploaded content infringes intellectual property rights, we reserve the right to remove or disable access to that content without notice.
Users who repeatedly upload infringing content may have their accounts suspended or terminated.
Never Miss Moments will respond to valid copyright infringement notices in accordance with applicable intellectual property laws.
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11. INTELLECTUAL PROPERTY
All intellectual property in our platforms, websites, software, designs, logos, and trademarks is owned by Travis And Benny Weddings Pty Ltd or licensed to us. You may not copy, reproduce, distribute, or create derivative works from our intellectual property without our express written consent.
Nothing in these Terms transfers any intellectual property rights to you except as expressly stated.
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12. THIRD-PARTY SERVICES
Our platforms integrate with or link to third-party services including Stripe, Shopify, Google Analytics, Amazon Web Services, Cloudflare, and Supabase. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the practices or performance of third-party services.
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13. CONFIDENTIALITY
Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms, and not to disclose it to third parties without consent, except as required by law or as necessary to provide the services.
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14. PRIVACY
Our collection and use of personal information is governed by our Privacy Policy, available at https://www.nevermissmoments.com/privacy-policy. By using our services, you consent to the practices described in the Privacy Policy.
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15. LIMITATION OF LIABILITY
15.1 To the maximum extent permitted by applicable law, Never Miss Moments excludes all liability for:
• Loss of data (including uploaded photos, videos, or audio) due to technical failure, expiry, or events beyond our control
• Indirect, consequential, incidental, or special loss or damage
• Loss of profits, loss of business, or reputational damage
15.2 Where our liability cannot be excluded by law (including under the Australian Consumer Law), our liability is limited to the greater of:
(a) the resupply of the relevant service; or
(b) the total amount paid by you for the specific product giving rise to the claim.
15.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot be excluded or limited by agreement.
15.4 Event-Day Service Availability
Never Miss Moments provides digital tools intended to assist with wedding planning and guest media sharing. While we take reasonable steps to maintain reliable service, we do not guarantee uninterrupted availability of the platform, including during live events such as weddings.
You acknowledge and agree that factors outside our control — including internet connectivity, mobile device issues, venue network conditions, third-party infrastructure failures, or unexpected technical disruptions — may affect the ability of guests to access the QR Gallery, upload content, or interact with the Wedding Hub during the event.
Never Miss Moments is not responsible for any failure of guests to upload or capture content, any missed photos, videos, or recordings, or any disruption to service occurring during an event.
Users are responsible for ensuring that alternative methods of capturing or preserving important memories (such as professional photographers or personal recording devices) are in place where required.
The Services are provided as a convenience tool and should not be relied upon as the sole method for capturing or preserving important event media.
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16. TERMINATION AND CANCELLATION
16.1 By You: Both the Online Wedding Gallery and the NMM Wedding Hub are one-time purchase products. Once access has been provided (i.e., once a Gallery has been activated or a Wedding Hub account has been created), purchases are non-refundable except as required by the Australian Consumer Law or as set out in our Digital Delivery Policy. Nothing in this clause limits any rights you may have under applicable consumer protection laws.
16.2 By Us: We may suspend or terminate your access to our services immediately if you breach these Terms, or with reasonable notice for other reasons including discontinuation of the service.
16.3 Effect of Termination: Upon termination, your access to the relevant product ceases. Any outstanding fees remain payable.
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17. DATA ON CANCELLATION
Upon expiry or termination of your Wedding Hub access period, we will retain your data (including wedding website content, guest lists, RSVP data, and seating information) for up to 30 days, during which time you may request a data export. After this period, all data is permanently deleted.
For the Online Wedding Gallery, gallery content is retained for 6 months from activation. Expiry of a Wedding Hub access period does not affect associated QR Gallery data, which follows its own 6-month hosting period from activation.
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18. DISPUTE RESOLUTION
These Terms are governed by the laws of South Australia, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.
We encourage you to contact us at contact@nevermissmoments.com to resolve any disputes informally before commencing legal proceedings.
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19. FORCE MAJEURE
Neither party shall be liable for delays or failures in performance resulting from events beyond their reasonable control, including but not limited to natural disasters, acts of government, power outages, cyberattacks, or internet failures.
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20. GENERAL
20.1 Governing Law: These Terms are governed by the laws of South Australia, Australia.
20.2 Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and Digital Delivery Policy, constitute the entire agreement between you and Never Miss Moments with respect to the use of our services.
20.3 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
20.4 Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
20.5 Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations to a successor entity.
20.6 Notices: Notices to us should be sent to contact@nevermissmoments.com. We may send notices to the email address associated with your account.
20.7 In the event of a merger, acquisition, or sale of the business, the Services and associated agreements may be transferred to the successor entity.
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21. DEFINITIONS
• "Gallery" or "QR Gallery" means the Online Wedding Gallery product hosted at nmmportal.com.
• "Wedding Hub" means the NMM Wedding Hub SaaS platform hosted at nmmweddinghub.com.
• "Bundle" means the combined purchase of the Gallery and Wedding Hub.
• "User Content" means any content uploaded by you or your guests via our platforms.
• "Access Period" means, for the NMM Wedding Hub, the period from the date of purchase until 4 weeks after the customer's nominated wedding date.
• "Activation" means the date the QR Gallery is first activated by the couple after purchase.
• "Services" means all products and services provided by Never Miss Moments.
• "You" / "Client" means the individual or entity entering into these Terms.
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CONTACT US
Never Miss Moments (Travis And Benny Weddings Pty Ltd)
ABN: 70 657 228 432
Email: contact@nevermissmoments.com
Website: https://www.nevermissmoments.com
Location: South Australia, Australia