FAQ's

We offer two products — the Wedding Hub and the Online Wedding Gallery. Both products have a separate login: one to manage and plan your wedding day, the other to capture it.

Once you purchase our bundle or make a purchase, you will be emailed with a link to login and set up your platforms. From there you have access to all the tools and resources for the perfect wedding.

We now offer 12 powerful tools in one Wedding Hub bundle:

1. The Online Wedding Gallery & QR Code — Guests scan & upload unlimited photos, videos, voice & digital messages. No app needed.
2. The Wedding Hub — 12 tools to help any couple plan and manage their wedding day.

Yes! You can purchase just the Online Wedding Gallery & QR Code on its own, or get the complete Wedding Hub which includes a further 12 tools. The bundle is the best value — everything is included in one purchase with no hidden extras or subscriptions.

For current pricing and all included features, please visit our product page. We offer both the standalone gallery and the full Wedding Hub bundle. If you have any questions, get in touch at contact@nevermissmoments.com.

Yes! Anyone having an event — birthdays, family reunions, Christmas parties, honeymoons, corporate events — can use our QR codes to collect photos, videos & messages from friends and family.

Instantly! As soon as your purchase is confirmed, you'll receive login details via email and can start setting up your Wedding Hub and Online Gallery right away.

Absolutely. Your gallery and all wedding data are private and secure. Only people with your QR code or gallery link can access it, and you can add password protection for extra privacy.

Yes — we offer a 14-day money-back guarantee. If you're not happy, reach out to us and we'll take care of it.

We're here for you! Reach out to us at contact@nevermissmoments.com and our team will help you get everything set up perfectly.

The QR code and gallery are both live for 6 months after you click the "activate" button on your gallery. You can purchase your gallery at any time, then activate it closer to your wedding date.

Yes, only people who have scanned the code or yourself can access it. There is an option to add a password to view the gallery, meaning your guests can only upload but not view the gallery.

We are yet to find a limit! We aren't saying we are limitless… but thousands of uploads is no problem at all.

No — the images and videos will be the same quality as they were originally taken.

Yes! They are all yours to download, share, keep and cherish. Simply select all media, click the download button, enter your email and a download link will be sent to you.

We've planned for this! In your settings tab, below your QR code, is a digital link. When the wedding is over and everyone returns to having internet, you can send them that link to upload. Simple!

YES! There is no app — it is all hosted on the normal web, so if you have internet or WiFi you will be able to access the gallery functions. It works in 120+ countries.

Display your QR code at your wedding or event for people to scan and upload their photos, videos, and messages. Mention to guests what the QR code is for!

We also provide a URL web-link for your gallery — the digital link is to send to people via messenger, email or text so they can upload after the event.

The QR should be on display at your event. If after the event they want to upload further photos, just send them the shareable link found in your settings tab via your portal.

Guests simply scan your QR Code and select "Audio Guestbook". They can record their voice message, preview it, and submit when ready!

Guests scan your QR Code and select "Sign Guestbook" to write and submit a loving message for you to keep.

Once guests upload media, log into the portal, visit your gallery and click the Slideshow button. Make it fullscreen and cycle through all your memories.

Top Tip: Connect to a projector or screen at your wedding reception for a live interactive slideshow experience your guests will love!

You do, the gallery owner. Feel free to download and share all your media as you wish.

We offer printing through our partnership with Zazzle who offer shipping worldwide. The link is available in your portal for all customers.

Yes! Simply select all the files and click the download button, enter your email and a download link will be sent to you.

With the Wedding Hub bundle, you get all 12 tools and 1 Online Gallery & QR Code — everything you need to plan, manage, and capture your perfect wedding day in one place.

Yes — all 12 tools are live and ready to use from the moment you purchase. No waiting, no phased rollouts.

Create a stunning digital home for your wedding day. Share venue details, dress code, gift preferences, and your full timeline. Guests RSVP digitally and you track every response in real time — no paper, no chasing.

Layla is your AI-powered wedding companion available 24/7 inside your dashboard. She helps you write vows, craft speeches, get planning advice, and answers any wedding-related questions you have.

Absolutely! Every tool in the Wedding Hub is fully optimized for smartphones. Your guests upload from their phone camera with no app download required, and you can manage everything from your phone too. The interactive seating chart is best used on desktop though.

Yes! You can invite your partner to share access to the dashboard. Your bridal party can access the shared timeline, and all guests can interact with the gallery and RSVP features via the QR code or shared links.